Return and Refund Policy

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Return & Refund Policy

Last Updated: September 3, 2026

At 247 Tech Now, we strive to provide high-quality technical support and equipment to our customers. Please read our Return & Refund Policy carefully to understand your rights and options regarding services and equipment purchased through us.

All technical labor, service calls, installations, and maintenance performed in the field or on-site by our technicians are strictly non-refundable.

• Once work has been performed, service fees and labor charges cannot be refunded.
• If you experience an issue related to work completed by our team, please contact us immediately. We will inspect the work and make reasonable efforts to resolve any technical discrepancies under our service scope.

We accept returns and issue refunds for physical hardware and equipment purchased directly through 247 Tech Now, subject to the following condition:

• Unopened Products: Unopened and unused equipment in its original manufacturer packaging may be returned within 14 days of the original purchase date for a full refund (less any applicable shipping fees).

Non-Refundable Equipment Items:

• Equipment that has been opened, unsealed, installed, or modified.
• Hardware damaged due to misuse, electrical surges, or unauthorized repair attempts after delivery/installation.
• Custom-ordered or specially configured hardware.

If equipment purchased through us arrives damaged or is found to be defective upon installation, please notify us within 48 hours of delivery or installation. Defective or damaged hardware will be repaired, replaced, or refunded in accordance with the manufacturer's warranty policies.

To initiate a return for hardware or equipment:

1. Contact our team by calling 631-300-0557 with your order or invoice number.